We have tried so hard to ensure we have made our online shopping experience as smooth and enjoyable as possible. We hope you truly fall in love with your new purchases from us.
However, we understand that sometimes you may change your mind.
If you made your purchase direct from our online shop please contact us within 14 days of receiving your order to notify us of your intention to return, stating your unique delivery number along with your reason for the return or exchange. This helps us keep track of your items when they reach us and so we can process your return or exchange as quickly as possible.
Your order must then reach us within the following 14 days from your first date of contact. Please ensure you allow enough time for the postal service you choose to get your order back to us.
Items must be returned to us in their original condition with the labels intact and the garment unworn and unwashed. Please ensure any briefs, thongs or swimwear are tried on over your own underwear.
We reserve the right to refuse items where it is apparent this has not been done. We can also not accept returns on hosiery when the pack has been opened.
Once we’ve received your return parcel we will try our best to process your refund within 3 working days*
Please note that it may take a further 5-10 days for your bank to process the refund, this is unfortunately out of our control.
Your refund will be credited to the same card you used to place the order.
Please note that you will need to cover the shipping cost of returned items.